Description

About the Role:

The Flight Support Coordinator is an all-encompassing role that is critical to the safe, smooth, and compliant execution of every flight.  This position requires a strong background in Part 135 and 91 operations, excels in high-pressure environments, and is committed to delivering exceptional customer service.

Key Responsibilities:

•  Ensure the safety and regulatory compliance of all flights in accordance with company policies and aviation regulations.
•  Respond promptly to all internal and external inquiries via phone, email, text, and web platforms.
•  Manage end-to-end trip planning, including but not limited to:
  •          Arrival/departure clearances
  •          Passenger catering
  •         Crew/passenger hotel accommodations
  •          Commercial airline bookings for crew
  •          Ground transportation and in-flight amenities
•   Coordinate with FBOs to set up services such as fuel, parking, and de-icing.
• Provide active flight following support, communicating regularly with crew, clients, handlers, and relevant authorities.
•  Track and monitor live flights; share timely updates with clients and other relevant teams.
•  Collaborate with internal departments to ensure smooth trip execution and maintain transparent communication.
•  Assign legal and qualified aircraft and crew to trips.
•  Coordinate all international handling, including slots, PPRs, permits, customs, fuel, parking, and ground transport.
•  Verify documentation and compliance for domestic and international flights in alignment with regulatory and safety standards.

Requirements

Minimum Qualifications:

• Must pass FAA drug and alcohol testing and background screening.
•  FAA Aircraft Dispatcher Certificate under Part 121 (strongly preferred); in lieu of certificate, a minimum of 2–3 years of relevant aviation operations experience is required.
•  Minimum of 3 years in a customer-facing role with proven professionalism and service excellent 
•  Strong multitasking skills with the ability to work under pressure in a fast-paced, ever-changing environment.
•  Demonstrated organizational skills and the ability to manage multiple priorities effectively.
•  Adaptive mindset with a willingness to learn and take on additional responsibilities as needed.
•  Comfortable working independently as well as collaboratively within a team.
•  Flexibility to work varied shifts, including nights, weekends, holidays, and overtime as needed.

 Preferred Qualifications:

•  Experience in Part 135 and Part 91 flights operations.
•  FAA Aircraft Dispatcher Certificate (Part 121).
•  FAA Pilot Certificate (Private, Commercial, or ATP).

Education:

•  Associate degree or higher preferred.