Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Exciting opportunity to be a part of a brand new best-in-class product & engineering team to create the world's best and largest airline. As our Senior Engineering Manager, you'll lead a high-performing team focused on delivering enterprise grade profile services, graph-powered relationships, and AI-ready data capabilities. Your work will enable downstream personalization, marketing activation, operation insights, and emerging agentic AI use cases. This is a high-impact technical leadership role for someone who loves building customer-centric data platforms, modern architectures, and intelligent systems that drive real business outcomes.

This is a hybrid, Chicago based position. Candidates must be eligible to work for any employer in the US.

• Lead and manage team responsible for designing, developing, and maintaining cloud-based application/s. Lead a portfolio of technology projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals. Manage multiple vendor development teams assigned to projects and core support

• Understand and partner with United business and DT leadership teams along with product SMEs to define the end-state vision, goals, and strategy of the product and create multi-year product development strategy and tactical plans. Share knowledge and collaborate to come up with effective and innovative solutions to problem

• Engage, collaborate and partner with stakeholders, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirements

• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards. Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review

• Identify technical obstacles early and work closely with the team to find creative solutions. Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

• Ensure best practices for Agile methodologies are implemented, and continuous improvements are made, as needed. Ensure adherence to code scanning and other security protocols are adhered to during development and release

• Empower, coach, and develop team members. Promote a culture of learning. Establish team and individual's goals including performance reviews and career and performance plans. Perform short and long-term resources (internal and external) planning to ensure the proper number of resources and right skills are available to meet project goals and schedules. Assess and recommend improvements to the organization structure, roles, and responsibilities

Qualifications

Minimum Requirements:

• Bachelor's degree in Information Technology, Software Engineering, Computer Science, Mathematics or related field

• 8+ years in software engineering with 3-5 years in engineering management or technical leadership

• Excellent leadership, communication, and interpersonal skills

• Deep experience building customer facing solutions, and/or data platforms like CDP

• Strong understanding of graph databases (AWS Neptune, Neo4j) and how graph relationships can enhance personalization and AI

• Deep experience building and managing large-scale distributed systems built on microservices, and even-driven architectures supporting high-throughput low-latency APIs

• Excellent architectural judgement with AWS cloud native experience

• Ability to thrive in a cross-functional, product-driven environment with complex customer-centric use cases

• Strong backend engineering foundation in one of the modern programming language such as Java, Python or C#

Preferred Requirements:

• Master's degree in Computer Science or Software Engineering

• Passion or experience in Agentic AI, contextual engines, or intelligent decisioning systems

The base pay range for this role is $137,275.00 to $178,670.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.