Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

• Directs the activity of flight attendant scheduling at the system Operations Control Center
• Oversee and manage all aspects of the Inflight Crew Scheduling functions, with enhanced focus on organization hiring/retention strategy, operation/training continuity, and vendor sustainability
• Oversees department hiring, retention and training programs (i.e. new hire/recurrent training, campus hiring, mentorship/development, etc.)
• Responsible for the planning and control of all crew scheduling functions
• Coordinates and communicates with other operating groups within the NOC
• Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
• Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements
• Monitors performance against forecast and initiates action to control adverse trends
• Leads a team of scheduling shift supervisors, senior schedulers and schedulers
• Develops employees and encourages positive employee engagement
• Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
• Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's or equivalent years of experience
• Minimum 5 years industry experience and 3 years management experience
• Background in scheduling/staffing in a dynamic environment with focus on operational, resource and/or financial planning
• Accessibility during peak and off-peak times, overseeing a year-round 24-hour operation
• Ability to create and sustain developmental and operational strategies for multiple layers of people leaders, management employees and offshored organizations
• Ability to work with labor relations and union leaders on disputes in applications of the agreement
• Strong verbal communication skills with ability to present to executive leadership
• Word, Excel and Powerpoint
• Read and write in English
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• B.A.
• Background in airline execution
• 3 years experience specific to flight attendant scheduling, or similar logistics and scheduling operations
• General understanding of FAR 117
• Ability to create or enhance complex staff modeling with a focus on operational performance and Flight Attendant staffing requirements
• Process engineering and/or enhancements

The base pay range for this role is $124,735.00 to $162,388.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.