Information Technology Business Partner
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
IT Business Partners (ITBPs) are accountable for strategically managing and strengthening relationships between A&M business units, Corporate Functions and Corp IT. The goal is to increase efficiency, improve effectiveness and create competitive advantage by maximizing value extraction from existing technology tools and services or introducing new innovative technology solutions. This is accomplished by building a strong understanding of assigned business units and/or territories including but not limited to: people, teams, business models, processes, success drivers, industry, clients, engagements and technology. ITBPs create and maintain bidirectional communication channels at various levels within the business units, convey priorities and relevant IT project information, share knowledge of technology-related opportunities, risks and/or impacts, align business and IT goals and execute against common objectives. They also collaborate with other corporate departments and subdivisions such as Human Resources, Finance, Project Management Office, Marketing and Security, HRIS, Applications, Field Services Support and Engineering to ensure enhanced customer service to A&M business units. ITBPs drive success through true partnership with the business.
How you will contribute
Below are key work activities the IT Business Partner must demonstrate to achieve the position objective listed above.
Stakeholder Business Relationship Management: Develop a personalized, value-added service with demonstration of willingness to meet internal customers’ needs and by extension their clients’; deliver quality products and services that best serve customer needs; channel feedback for service improvement and manage or perform necessary follow-up items proactively.
Oversee technology alignment across multiple business units within the US & Canada, ensuring compliance with local/regional data sovereignty, cybersecurity and privacy regulations. Collaborate with Global Security and IT alongside local leadership to balance central governance with regional enablement.
Contribute to the management of the regional IT demand pipeline, capturing, prioritizing and communicating initiatives through structured intake and governance processes, ensuring transparency of costs, risks and resource dependencies.
Work with business leadership and stakeholders in the efficient and cost-effective delivery of technology solutions to address business needs and challenges.
Analyze the current technology environment to detect critical deficiencies, recommend and implement solutions to create a holistic experience for A&M business & IT operations.
Work on complex business problems and provide highly innovative solutions using domain expertise, business and technological intelligence to enable quality decision making.
Actively participate in relevant phases of assigned projects as necessary from concept, project planning, development, execution, monitoring to project closure.
Proactively solicit, set and/or manage stakeholder expectations and communicate progress, contribute to prioritization, and leadership/oversight for in flight projects or major issues and challenges.
Assist in creating, implementing and delivering change management strategies and plans to maximize user adoption and proficiency.
Solid business analysis, customer interaction and problem-solving skills.
Create business communications, share IT services knowledge, policies, risks and contingency plans with business stakeholders.
Share lessons learned and best practices across programs, building relationships with stakeholders, operations management teams and brokering relationships at all levels
Contribute to the development of the ITBP framework, journey map and community of practice.
Proactively partner with various departments and groups to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.
