Description

*The selected candidate may be assigned to work at any of the following onsite locations:* * *College Station Hospital* - 700 Rock Prairie Road, College Station * *Rock Prairie Clinic* - 800 Rock Prairie Road, College Station * *University Drive Clinic* - 1700 University Drive East, College Station * *Plaza Clinic* - 900 Rock Prairie Road, College Station * *Brenham Hospital* - 700 Medical Parkway Street, Brenham *Shift Availability:* Monday through Friday, between *6:30 AM and 5:00 PM* *About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401 (k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *Job Summary* The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures. *Essential Functions of the Role* * Greets patients, families and visitors in a friendly professional manner. * Answers questions and lists local amenities. These include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies. * Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required. * Provides escorts for patients and visitors to hard-to-find hospital areas. Refers patients and visitors to services that address their needs and concerns. * Maintains standards of customer service excellence. * Maintains current information and materials regarding facilities, services and local restaurants and attractions. * Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas. *Key Success Factors* * Knowledge of methods and benefits for providing customer service. * Good verbal communication and non-verbal effective listening skills. * Skilled in the use of computers and related software applications. * Ability to establish and maintain effective working relationships. * Ability to focus on crucial patient and guest details. * Ability to diffuse anger, collect information and resolve complaints. *Belonging Statement* We believe that all people should feel welcomed, valued, and supported. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience